Your orders are an offer to purchase goods from us. We will confirm receipt and acceptance of your order by sending you an email summarising the details of your order - this is the point at which we accept your order and the contract is formed (subject to these Terms & Conditions). If we cannot accept your order, we will notify you.
We have made every effort to ensure that the goods displayed on this website conform to the descriptions and photographs. The colours, specifications, dimensions and descriptions of items on the website are quoted as accurately as possible, but please note that all images are for illustration purposes only. The colours you see will depend on the resolution of your monitor and we cannot therefore guarantee that your monitor's display of any colour will always reflect accurately the colour of the item delivered.
Some of the products available for sale on our website ( Christmas crackers) are age-restricted and you must not purchase those products if you are below the required age. Information on whether a product is age-restricted and the minimum age requirement is available on the relevant product page. It is an offence to buy or attempt to buy age-restricted products if you are underage or to purchase such products for someone else who is underage. By placing an order for an age-restricted product, you are confirming that both you and the recipient are of the requisite age. Proof of age may be required upon delivery of your order.
If we are unable to fulfil your order (e.g. if a product is out of stock, we have been unable to verify your billing information, you have requested delivery to a country where we do not currently ship) we’ll let you know by email and you will not be charged for the product.
We may also cancel an order if we notice something unusual or suspect that the products are being exploited for commercial or resale purposes. If this happens to you and you believe we are mistaken, please contact us.
From time to time we may release promotional codes or discounts (“Codes”). Such Codes are valid for a limited period of time and cannot be used in conjunction with any other offers. Only one Code per order save as expressly stated otherwise, Codes are only valid on full price items and cannot be used on sale items or to purchase gift cards. We reserve the right to withdraw, amend or extend offers on reasonable notice. Please see the relevant product or offer page for the terms and conditions applicable to the relevant promotion.
All payments for goods must be made when the order is placed. Payment will be debited and cleared from your account at the point your order is placed. You confirm that the credit or debit card you are using is yours. We will not reserve or dispatch goods before payment is received. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of your card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Bad Crackers, we will not be liable for any delay or non-delivery of products. We retain legal ownership of all products until full payment has been made by you and received by us and legal ownership of the products will immediately transfer back to us if we refund any payment of the products to you. Risk in the products transfers to you once the goods have been delivered to you.
If you order a number of items for delivery to the same address, they may be dispatched separately and we cannot guarantee delivery on the same day unless specific date delivery is selected. We make every effort to dispatch items on time.
All deliveries must be to a named individual and ID may be required. If a delivery at that address is not possible, you may be given options to leave the parcel with a neighbour, at a safe place or for delivery to be re-attempted or collection. If the delivery subsequently still fails or the delivery is refused by the recipient (e.g. an unwanted gift) then the goods will be returned to us and a refund will be processed. Delivery times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure (e.g. weather) for which we will not be responsible.
Customers who choose to purchase items for usage and distribution to locations outside the United Kingdom do so at their own risk and should ensure that the products and delivery of them complies with local laws.
Items for delivery outside the United Kingdom may be subject to import duties, taxes and fees. These are levied once the items reach the specified destination. You are responsible for import duties, taxes and fees incurred on your purchases. For orders placed on our website, we make every effort to include the applicable duty and tax, which we will pay on your behalf, however there may be additional local duties and taxes that are out of Bad Cracker’s control that you may need to pay in order to receive the goods.
Customs authorities may request personal information such as a Social Security number when inspecting your parcel; failure to provide this information to Customs will result in the parcel being returned. We therefore recommend that the recipient’s telephone details be included with the order. In this instance we are unable to refund the cost of postage and packaging. For items you order, you are considered to be the importer of the products and must comply with all laws and regulations of the country to which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities. We cannot guarantee that your goods will arrive in the same condition that they were dispatched should they be subject to inspection.
Once confirmed, it may not be possible to prevent an order from being dispatched. Similarly, once dispatched we are unable to stop delivery or cancel the order. If you wish to cancel your order, please contact us. In the event that orders cannot be stopped or cancelled, subject to these Terms & Conditions, you may return the items to us per our return & refund policy.
If our supply of your product is delayed beyond our reasonable control, we will contact you as soon as possible. We will not be responsible to you or compensate you for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause beyond our reasonable control.
If we fail to comply with these terms, we are responsible for loss or damage that is foreseeable as a direct result of breaking the contract or failing to use reasonable care and skill. We are not responsible for any indirect, consequential, special, economic or exemplary losses or damages however they may arise, whether foreseeable or otherwise. We don’t limit our liability where it is unlawful to do so. This includes liability for death or personal injury caused by our negligence or for defective products under relevant consumer legislation.
We are not liable for business losses, the products are supplied for private use. If you use the product for commercial purposes we will have no liability for any loss of profit, loss of business, business interruption or loss of business opportunity.
If you have a complaint about an order, this website, or any other matter relating to Bad Crackers, please contact us. We reserve the right to use your complaints anonymously for advertising purposes.
We reserve the right at any time to make changes to these Terms & Conditions, Return & Refund Policy and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or place an order from the website or other means. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.
"If they are not fun, they are free” terms: To receive a full refund on the product you must request a form from us and complete it. You must request and submit the form within 1 month of your purchase. Once we have reviewed the form, we will process your refund within 14 days.
If you breach these Terms & Conditions and we take no action, we shall not be deemed to have waived our rights to enforce the Terms & Conditions.
Return & Refund Policy
You have the right to cancel your order made online within a ‘cooling off’ period of 14 days from the day after you receive the goods. This does not affect your legal rights if there is something wrong with the product. This right applies to all items except personalised or bespoke items.
If you wish to cancel your order and return your purchase, please contact us quoting the order number on the delivery note. You will be given instructions about where to return the goods which must be made without undue delay and in any case within 14 days of notifying us. When the goods have been received and checked, a refund for the goods and the standard delivery charge (premium charges are not refundable) will be issued within 14 days. This means that you may be contacted for details as to how we can make repayment to you. Please note that returning the goods to us is your responsibility and we are not obliged to repay you for any costs that you have incurred in returning the products to us. Your statutory rights are not affected.
If you take delivery of a package from us and the goods being delivered to you have been damaged in transit, or are defective, not as described, not of satisfactory quality, not fit for purpose, or are not per a sample, we will exchange these items without charge to you, or provide you with a full refund, if the fault is notified to us within 30 days of you receiving the product. Beyond 30 days, we will provide you with an exchange in accordance with the Consumer Rights Act 2015. We will check the items on their return, and we may request proof of purchase and/or photos of the damage and packaging in order to enable us to investigate the matter with our courier and packing facility. In such circumstances, please contact us. It is your responsibility to ensure that the items are adequately wrapped. All goods should be returned with an undamaged proof of purchase.
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